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Peak

Associate Customer Success Manager

Customer Success · Manchester, Manchester
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

Purpose of the Role

You will support the successful on-boarding of new Peak customers and work with the team to ensure we deliver real, tangible and highly valuable outputs. 

The Opportunity 

The demand for AI solutions is growing massively and Peak are perfectly poised to capture a significant share of the enterprise market. Our blend of great tech, brilliant minds and business understanding, provides customers with everything they need to embrace AI. 

This is an exciting opportunity to learn, develop and grow as an integral part of a successful Customer Success team, in one of the hottest UK AI tech companies. As an Associate  Customer Success Manager, you will have the opportunity to build long term relationships and add real value to a wide range of customers across different industries. You will have total visibility from both a Peak perspective and with customers; meeting a range of people from business users to C-level execs. This will allow you to develop your understanding of individual company strategies and how AI can be utilised to drive high value outcomes. You will also have the chance to work collaboratively across the teams at Peak, from data science to sales; providing varied development opportunities. 

The Role

Based in Manchester, you’ll have the opportunity to learn, grow and develop from working with like-minded and talented individuals across Peak. You’ll have the opportunity to shape this role and bring fresh ideas to the table. Our service and product are already exceeding customer expectations and you’ll contribute to this continued success. 

Key Responsibilities:

  • Support Customer Success Managers onboarding all new accounts and, together with the customer, build a customer success plan to achieve the customers goals. 

  • Work with the Customer Success Managers to ensure customers receive the highest standards of service.

  • Collaborate with internal teams (Commercial Managers, Data Science and Engineering) to support the on-boarding of customers to Peak.

  • Build trusted client relationships. You will be the go-to person for your projects/customers, contributing in client interactions from workshops to senior team presentations.

Personal Skills: 

We are building the fastest, smartest and most customer focused team in the enterprise AI spaceYou’ll align with our values and help promote the Peak culture:

  • Open - closely partner in a tight-knit and dynamic team.

  • Straightforward – customer centric and relationship oriented to the core. 

  • Driven – positive attitude and willingness to be hands on in a fast paced growing company. 

  • Curious - interested in technology, the AI space and how it supports organisations to grow. 

  • Smart – ability to solve problems and deliver results by collaborating with cross-functional teams. 

  • Responsible - effectively balance competing priorities and support decisions that best support the team & customer.

Required Experience:

  • A passion for and experience in building relationships.

  • A multi-tasker; you can juggle numerous things, all at once and it doesn't get you down - you just keep on delivering.

  • You bring critical thinking, doses of common sense and cheerfulness to a business challenge.

  • Able to work in a fast-paced environment and adapt to change according to the situation.

  • You'll have a very good understanding of analytics and data businesses.

  • Excellent verbal and written communication.

  • Collaborative self starter with excellent interpersonal and analytical skills with a genuine interest in solving business problems. 

  • Proven ability to engage across corporate functions (Commercial Managers, Data Scientists and Engineering).

  • Not required, but would be great to have experience in data analysis and translating insights to business users.

Benefits

  • Opportunity to help scale Peak and make a large impact in a fast-growing company with global ambitions.

  • Competitive compensation package, share options, pension and generous holiday entitlement. 

  • A fantastic working environment with open communication channels, flat hierarchy and a truly collaborative style.

  • Peak has a strong culture that we live by, based on shared values: we are open, straightforward, smart, responsible, curious and driven. 

  • Regular team days and social activities.

  • Cycle to work initiative and public transport season ticket loan.

  • Learn from like minded and talented individuals across multiple disciplines. 

About Peak

Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. This furthers our mission to become the world’s leading AI System business.

Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include established FTSE 250 retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. 

Peak is an Advanced Amazon Web Services (AWS) Partner and holds Machine Learning Competency status.

Find out a whole lot more on our website 

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  • Location
    Manchester, Manchester
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level