IT Support Engineer

Engineering India · Jaipur, Rajasthan
Department Engineering India
Employment Type Full-Time
Minimum Experience Mid-level

Purpose of the role


The purpose of the role is to help to make IT at Peak feel frictionless and seamless, providing great levels of service across all areas of the business. You will support the Peak team from an IT perspective, including hardware, software and security. 


You may see some skills and experience mentioned that you aren’t familiar with yet and that’s ok - If you’re driven, curious and ready to learn new things we’re open to seeing what you’ve got to offer!

 

The Opportunity

 

At Peak we are on a mission to make AI accessible for all businesses by providing them with the ability to drive value from their data. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.

 

We have ambitious plans over the coming years; to capture a large part of this new market, expand our operations and create the best working culture possible. This is a great time to join Peak and the Chief Information Officer function, as we start the next stage of our global growth.

 

We are looking for someone who is excited by the challenge of helping to create a new function in support of this rapid growth. This presents a unique and exciting opportunity to really put your stamp on how internal IT works at Peak, and we’re looking for someone who is constantly looking to improve how things are done. 


The Role

 

You will work closely with the CIO to shape the IT Support function at Peak, in order to support our rapid growth. We want to develop a high performance team that is seen as a true enabler for the business:

 

  • Act as the first point of contact when there are IT support requirements across the business
  • Engage with suppliers to fix / order / replace required equipment
  • Manage the roll-out of Mobile Device Management and anti-virus solutions
  • Maintain Peak’s IT Asset Register, keeping up to date with any changes
  • Administer key applications for Peak, including management of access control
  • Roll out applications to the required users within Peak, ensuring updates and patches are applied
  • Manage OS updates across the Peak device estate
  • Maintain permission groups for all users of key applications
  • Complete internal audits on hardware & software licences in support of our ISO27001 certification
  • Work with the CIO to complete assessments of new software from a security perspective
  • Contribute to the development of application and hardware strategy as well as implementation


Skills & Experience

 

We’d love to see someone who can demonstrate the following:

 

  • Good at handling multiple tasks and being able to prioritise effectively
  • Excellent problem-solving skills; able to think challenges through and act with limited supervision
  • Ability to provide step-by-step technical help, both written and verbally
  • Experience of working with Device Management / Unified Endpoint Management systems, and Next Generation Anti-virus solutions (NGAV)
  • Experience with Google Suite (Gmail, Google Drive, Google Apps such as Docs and Slides)
  • Experience of supporting MacOS
  • The desire to grow and develop in the role; the ideal candidate will be excited by the opportunity to shape a new function and help develop the future roadmap
  • Strong written and verbal communication skills
  • Experience of working with remote teams
  • A positive, can-do attitude and ability to work in a fast paced environment


The Team


You’ll be involved in strategy as well as the tactical elements of keeping Peak’s IT in great shape. You’ll also get great exposure to other areas within the function such as compliance and Information Security, and as a natural part of the role you’ll be highly involved with all teams in the business. This role will also work closely with our Engineering team, and there will be opportunities to share knowledge and develop in more technical areas. 


The Peak IT Landscape


The Peak business runs on a modern landscape of mostly Apple Mac laptops, a handful of Windows machines with a substantial use of Cloud based software. We have teams around the world, based in Manchester, Jaipur, Edinburgh, Brisbane, and more! Our offices do have a few printers and telephones but most of our communication happens over Slack and Video calls such as Zoom or Google Hangouts.


Personal Skills

 

We’re on a big mission at Peak ‘to be the global leaders of AI’ and we need teammates with the some particular values-driven qualities to help us make this happen:

 

  • Open - ability to effectively communicate with all teammates and across different functions within the business. 
  • Straightforward -  outcome focused with a long term vision. 
  • Driven - positive attitude and willingness to be hands on in a fast paced growing company.
  • Curious - keeps up to date with latest tech, launches and product updates. 
  • Smart - ability to provide technical solutions and deliver results by collaborating with cross-functional teams. 
  • Responsible - effectively balance competing priorities and support decisions that best support the team & end users. 


The Peak Decision Intelligence Platform


Leveraging serverless and container architecture, Peak is built for handling data at scale. It enables businesses to productionize AI, end-to-end, in a single platform. Insights and intelligence can be accessed via an array of outputs including in-built and custom apps, integrated via APIs and more.


You can read more about Peak on our website too.



Benefits


  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • 33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days. 
  • Family leave benefits, including a world class maternity pay policy (more details here).
  • A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.
  • Opportunity to work from anywhere in the world for 1 month of the year, after one years service.
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.
  • Cycle to work initiative and public transport season ticket loans.
  • Working with cutting edge tech - you will develop skills and experience essential in the modern economy.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development. 


Inclusion and Diversity at Peak


Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers.  


Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 


Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.


We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.


About Peak


Founded in Manchester in 2015 by Richard Potter, David Leitch and Atul Sharma, Peak is on a mission to change the way the world works. We have offices in Manchester, London, Jaipur and Brisbane. Our decision intelligence platform provides businesses all over the world with AI-powered solutions that drive commercial outcomes. 


Connecting data sets from across an organisation to provide predictive insight and recommended actions, the Peak platform directs fast and effective decision making. It is used by leading brands including Nike, Pepisco, KFC, Sika and PrettyLittleThing. 


In August 2021, Peak announced a $75m Series C funding round led by SoftBank’s Vision Fund II. We have grown significantly over the last three years, and now number over 200 people globally. This year Peak received a Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement and was ranked by The Sunday Times as one of the Best 100 Companies to Work For in 2020 and 2021. 

Thank You

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  • Location
    Jaipur, Rajasthan
  • Department
    Engineering India
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level