Customer Development Director

Sales · Mumbai, Maharashtra
Department Sales
Employment Type Full-Time

The Opportunity

Peak is building a key strategic presence in India. Developing a high revenue growth, customer first team in Mumbai is a priority for the business. This role will be the senior leader for this operation, with responsibilities including;

  • Commercial success of Peak in India
  • Cultural success of Peak in India and beyond
  • Key connection between Mumbai, Peak HQ and other global Peak clubhouses
  • Hiring, growing and scaling a multifunctional team


You will define and co-own our Indian go to market strategy across all our industry verticals. You will be responsible for the establishment and ongoing success of Peak culture in a strategic high growth region. You will be a key voice representing India in all Peak matters, and a lead communicator with senior leadership at Peak HQ.


Purpose

Establish Peak as the market leader in Decision Intelligence in India. As a founding member of the Peak team in Mumbai you will play an important role in the globalisation of the business and Decision Intelligence as a category. This will necessitate a passion for AI, a commitment to advancing the Peak culture and desire to build a high performing team.


The role

  1. Be a senior leader within one of the worlds most exciting tech companies
  2. Create and execute the strategy that establishes Peak as the Market leader in Decision Intelligence in India.
  3. Form value propositions which transform the way some of the world's most respected brands operate.
  4. Grow the local team and culture hiring the best talent and growing the Peak community in India
  5. Develop, promote and evangelize the Peak-way of using AI to super-charge companies’ digital transformation strategies.


Key Responsibilities

  • Alongside the sales lead Managing Director, India, you will co-create the commercial strategy to enable Peak to scale to IPO + beyond by being the market leader in Decision Intelligence within India.
  • Own and drive our India go-to-market motion; reporting into the Global Customer Development Director
  • Be the spokesperson and thought leader for Peak in India, speaking at events, webinars, authoring blogs and social media posts.
  • Use your network within the sector to help the Peak sales teams establish new relationships.
  • Provide input into our product roadmap to meet the needs of our current and future customers within your region.
  • Responsible for sales growth and customer retention within India.
  • Be pivotal in the recruitment and development of a high performing customer facing team

Personal skills

How are the Peak values demonstrated in the role:


  • Open - ability to talk through challenging situations with customers, partners and the Peak team and always call it as it is. Plus don’t be afraid to admit you don’t have all the answers when the time occurs.
  • Driven You strive to be great in everything you do, from constantly building valuable customer networks to exceeding ARR.
  • Curious - you have the ability to dig deep and understand market dynamics and customer challenges in order to drive valuable outcomes. Keep asking “how can we 10x?”
  • Smartability to think differently and challenge the status quo to ensure you and your team can deliver transformational results.
  • Responsible - Lead by example, set new standards for the whole company


Experience

Experience working within enterprise software and/or senior business consulting.  Ideally for a globally recognised brand.

  • Extensive knowledge of how to scale culture, team and revenue from the ground up.
  • Great communication skills and experience leading a cross functional team to drive transformational results
  • An ability to input into, translate and communicate 
  • HQ strategies into India and ensure operational success. 
  • An existing network within India which can enable Peak to grow our market share and thought leadership position.
  • Experience of owning go to market strategies which resulted in the growth of market share.
  • The ability to work at pace whilst delivering great not good outputs.
  • Out of the box thinking which comes naturally as we are constantly challenging ourselves to "Do Great" for our customers and our team.
  • The ability to create amazing strategies and help others including SMEs deliver upon your vision resulting in revenue growth and improved customer satisfaction within your sectors.
  • A highly analytical approach to solving business problems and is familiar with analytics / planning and cloud based technologies.


Benefits

  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • 33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days. 
  • Family leave benefits, including a world class maternity pay policy (more details here).
  • A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.
  • Opportunity to work from anywhere in the world for 1 month of the year, after one years service.
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.
  • Cycle to work initiative and public transport season ticket loans.
  • Working with cutting edge tech - you will develop skills and experience essential in the modern economy.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development. 


Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers.  Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.


We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.


About Peak
Founded in Manchester in 2015 by Richard Potter, David Leitch and Atul Sharma, Peak is on a mission to change the way the world works. Peak’s decision intelligence platform provides businesses all over the world with AI-powered solutions that drive commercial outcomes. 


Connecting data sets from across an organisation to provide predictive insight, the Peak platform directs fast and effective decision making. It is used by leading brands including Nike, Pepisco, KFC, Sika and PrettyLittleThing. 


In August 2021, Peak announced a $75m Series C funding round led by SoftBank’s Vision Fund II. The company has grown significantly over the last three years, and now numbers 200 people globally. This year it received a Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement and was ranked by The Sunday Times as one of the Best 100 Companies to Work For in 2020 and 2021.


www.peak.ai

@Peak_HQ


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  • Location
    Mumbai, Maharashtra
  • Department
    Sales
  • Employment Type
    Full-Time