People Operations Manager

People · Manchester, Manchester
Department People
Employment Type Full-Time

Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers.  

Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

The Opportunity 

Peak is the Decision Intelligence company. We are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company. One where we truly value our people & culture, and strive to make Peak an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the People team, as we start the next stage of our global growth. 

The Purpose

To help create the most admired Company in the world through building and developing world class teams in a place where people love to work.

You will work within a Company that truly values people and culture, and strives to make it an amazing place to work.  Our Best Companies award is testament to this.

The Role

In this role you will be part of a growing people team, with huge potential for development as the team grows. You’ll gain exposure to the full range of HR disciplines and have the opportunity to take responsibility for our people processes and make a difference by continuously improving them, all whilst working as part of a global team.

Key Responsibilities:

  • Be the first point of contact for queries from the team in your business area
  • Issue birthday and work anniversary gifts to the team and arrange the appropriate birthday and anniversary messages with the managers.
  • Work with the Talent team and People BP to issue all offer documentation 
  • Support the L&D manager with onboarding by sharing responsibility for hosting People team inductions
  • Ensure probationary, 121s and return to work meetings take place. Track the meetings and remind managers when a meeting is required. Ensure a record is kept of the meetings; raising areas of concern as required to the People BP in relation to these meetings
  • Provide and design regular reports for the Business Partners as required, and support them to identify any areas of concerns
  • Support the People BP with any employee relations matters such as note taking or fact finding
  • Support the research and implementation of a new HR management system
  • Support the People team with new initiatives and lead on them where possible
  • Provide ex-employee / rental / mortgage references as required.
  • Actively seek opportunities to promote Peak and Peak’s roles and culture in the market. Positively represent Peak in the market and take part in events and marketing campaigns as required.
  • Track and celebrate work anniversaries and birthdays across the business.
  • Support the development of the Peak culture by helping to measure engagement through conversations with the team, and creating an office environment which everyone loves to work in; making suggestions for changes and improvements.
  • Conduct competitor research and identify improved new ways of working.

Personal skills:

  • Open - approachable and friendly to all team members and new joiners to the business.
  • Driven - a self-starter eager to learn new skills and become involved in people initiatives across the business.
  • Curious - offers suggestions for improvements to current processes and takes responsibility for implementing them. 
  • Smart - excellent attention to detail and organisational skills. Endeavours to find solutions to any challenges. Thinks creatively about all things people.
  • Responsible - integrity when handling confidential and sensitive personal information.

Required experience:

  • Administrative experience in a commercial environment, ideally within an HR team
  • Excellent attention to detail.
  • Excellent organisational skills.
  • Great IT skills, i.e experience creating and maintaining documents in Google Suite and/or Microsoft Office.
  • Positive approach to problem-solving.
  • Ability to work in a fast-paced, growth environment.
  • Confident in communicating with candidates and team members at all levels.
  • Experience and enjoyment of organising events and socials.
  • Experience of using an HR management system


  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • 33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days. 
  • Family leave benefits, including a world class maternity pay policy (more details here).
  • A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.
  • Opportunity to work from anywhere in the world for 1 month of the year, after one years service.
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.
  • Cycle to work initiative and public transport season ticket loans.
  • Working with cutting edge tech - you will develop skills and experience essential in the modern economy.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development. 

About Peak

Founded in Manchester in 2015 by Richard Potter, David Leitch and Atul Sharma, Peak is on a mission to change the way the world works. Peak’s decision intelligence platform provides businesses all over the world with AI-powered solutions that drive commercial outcomes. 

Connecting data sets from across an organisation to provide predictive insight, the Peak platform directs fast and effective decision making. It is used by leading brands including Nike, Pepisco, KFC, Sika and PrettyLittleThing. 

In August 2021, Peak announced a $75m Series C funding round led by SoftBank’s Vision Fund II. The company has grown significantly over the last three years, and now numbers 200 people globally. This year it received a Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement and was ranked by The Sunday Times as one of the Best 100 Companies to Work For in 2020 and 2021.


Thank You

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  • Location
    Manchester, Manchester
  • Department
  • Employment Type