Support Engineer

Engineering UK · Manchester, Manchester
Department Engineering UK
Employment Type Full-Time
Minimum Experience Entry-level

The Purpose

We are looking for someone to coordinate support efforts within the Peak engineering team. While communicating progress and verifying requirements with platform users and team mates, you will be required to triage the requests and either coordinate with the relevant internal teams or, where possible, get hands on to resolve the issue yourself. 

There will be a huge opportunity to work in an environment open to new ideas and ways of working and as your knowledge of the platform and services progresses, you’ll have the opportunity to take on more of the tasks.

Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers.  

Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak are committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.
The Role

You may see some skills and experience mentioned that you aren’t familiar with yet and that’s ok - If you’re driven, curious and ready to learn new things we’re open to seeing what you’ve got to offer!

Working at the forefront of technology and getting stuck into cutting edge services (we often get early access to AWS beta release previews) means that most people are unlikely to tick all the boxes from day one. As long as you have a good background and some experience of the tools and services mentioned, and most importantly a drive and determination to learn new things quickly you’ll be ready to dive right in.

Responsibilities and skills required 

At Peak, the long term vision is about ensuring that AI is available for all, by making the workflows of Data Scientists, Data Engineers, and engineers easy! We are looking for someone would will get involved in things like:

  • Analyzing and responding to support requests
    • Triaging the issue or request
    • Resolving the issue yourself or collaborating with other teams in the business to get things done
  • Using our most commonly used technologies and services to investigate and resolve issues, such as AWS, Github, Jira.
  • Prioritizing and managing several open issues, ensuring SLA’s are met.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Communicate regularly with stakeholders to provide timely status updates regarding the progress of the investigation & resolution
  • Refer to internal knowledge base or external resources to provide effective technical solutions
  • Keep skills and technical knowledge of the platform up to date
  • Help build and maintain a technical knowledge base for troubleshooting

If you love tech, can help build fresh and exciting cloud-based solutions, enjoy autonomy, enjoy working without constraints to solve complex problems then this is a great opportunity for you.  


A bit more about Peak

We are creating a new market category for Decision Intelligence, and as part of that we are building CODI, the enterprise AI System, pushing to become the global market leader. Our platform leverages serverless and container architecture, handling data at scale; enabling businesses to productionize AI, end-to-end, in a single platform.

You will work closely with many teams in the business to support the engineers, data scientists and platform users within Peak. If you are a person who loves tech, enjoys building and supporting infrastructure for SaaS products in the cloud (i.e. Amazon Web Services (AWS), Google Cloud Platform (GCP), Azure etc.) there is no better place for you to be, than at Peak.

Peak is the pioneer of a new category of enterprise software, Decision Intelligence; the commercial application of AI to optimize business performance. Decision Intelligence allows companies to fulfill their potential, and grow revenues and profits. Peak’s platform is used by leading brands across industries such as retail, CPG, direct-to-consumer, construction and manufacturing. Peak’s customers include Nike, PepsiCo, KFC, PrettyLittleThing, Superdry and CJ Group. 

Peak has been named a Gartner ‘Cool Vendor’ for AI in retail, and was also named in The 10 Best Technology Companies to Work for 2021 with the Best Companies 3-star ‘World Class’ accreditation, which recognizes extraordinary levels of employee engagement. Peak is an Amazon Web Services (AWS) Retail Competency Partner and Machine Learning Competency Partner, and is ISO 27001 accredited


What we offer

  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company
  • 25 days annual leave when you start (rising with each year of service up to 30), plus 8 days public holidays (3 flexible days for you to use when convenient)
  • A fantastic working environment with open communication channels, flat team structure and a truly collaborative style.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • Opportunity to work from anywhere in the world for 1 month of the year
  • Great maternity leave benefits (more details here).
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities (online at the moment).
  • Cycle to work initiative and public transport season ticket loans.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development.

Want to see more? 

To learn more about our company, our values and the benefits we offer - take a look at our careers page

You can also check some of our articles on Medium!

Thank You

Your application was submitted successfully.

  • Location
    Manchester, Manchester
  • Department
    Engineering UK
  • Employment Type
  • Minimum Experience