Customer Success Associate

Customer Success · Manchester, Manchester
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

The Opportunity

Peak are a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Customer Success team, as we start the next stage of our global growth. 

The demand for AI solutions continues to grow and Peak is perfectly placed to capitalise on this. Our blend of industry-leading tech, outstanding service, and smart people provides customers with everything they need to succeed with AI. 

As Customer Success Associate you will have the opportunity to build long term relationships and add real value across different industries, from business users to C-level execs. You will also have the chance to collaborate with the sharpest minds at Peak, from data science to sales.

Purpose of the Role

As a Customer Success Associate, you will be an integral part of the customer-facing heart of Peak. You will support Customer Success Managers (CSM) with the customer onboarding process. Working closely with CSMs and Data Scientists, you will ensure that we have robust plans and help us to use our internal processes and toolkits efficiently as the business scales. The role involves a blend of project management, account management, and business consultancy.

The Role

Based in Manchester, you will be supporting the Customer Success Managers to onboard new accounts and, together with the customer, build a project plan to achieve the customer's goals. You will then work with the team to ensure this plan is met. As the Customer Success team grows, you will be expected to shape this role and bring fresh ideas to the table. Our service and product are already exceeding customer expectations and you’ll contribute to this continued success. 

Key Responsibilities:

  • Work with Customer Success Managers to ensure customers receive the highest standards of service.
  • Collaborate with internal teams (Commercial Managers, Data Science, and Engineering) to support the on-boarding of customers to Peak.
  • Support Customer Success Managers to create compelling, engaging customer-facing content to help us communicate AI-driven insights. This varies from  project update presentations for senior stakeholders to documents setting out the scope of a brand new project.
  • Build trusted client relationships. You will be the go-to person for your projects/customers, contributing to client interactions from workshops to senior team presentations.

Personal Skills:

We are building the fastest, smartest and most customer focused team in the enterprise AI space. You’ll align with our values and help promote the Peak culture, and these values will form the basis of how we evaluate your application to Peak:

  • Open - closely partner in a tight-knit and dynamic team.
  • Straightforward – customer-centric and relationship-oriented to the core. 
  • Driven – positive attitude and willingness to be hands-on in a fast paced growing company. 
  • Curious - interested in technology, the AI space and how it supports organisations to grow. 
  • Smart – ability to solve problems and deliver results by collaborating with cross-functional teams. 
  • Responsible - effectively balance competing priorities and support decisions that best support the team & customer.

Required Experience/Skills:

  • A passion for and experience in building relationships.
  • A multi-tasker; you can juggle numerous things, all at once and it doesn't get you down - you just keep on delivering.
  • Organization and planning: you can condense complex delivery into a logical plan and ensure we deliver against it.
  • Able to work in a fast-paced environment and adapt to change according to the situation
  • Ability to identify opportunities for organisational improvement, both within Peak and externally for our customers
  • You'll have a good understanding of data and analytics, or can demonstrate a desire to learn more.
  • Collaborative self-starter with excellent interpersonal and analytical skills, plus a genuine interest in solving business problems. 

Not essential, but would be great to have:

  • Relevant experience in retail, CPG, and manufacturing business sectors. 
  • Proven ability to engage across corporate functions (Commercial Managers, Data Scientists, and Engineering).


  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • 33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days. 
  • Family leave benefits, including a world class maternity pay policy (more details here).
  • A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.
  • Opportunity to work from anywhere in the world for 1 month of the year, after one years service.
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.
  • Cycle to work initiative and public transport season ticket loans.
  • Working with cutting edge tech - you will develop skills and experience essential in the modern economy.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development. 

Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers.  

Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

About Peak

Founded in Manchester in 2015 by Richard Potter, David Leitch and Atul Sharma, Peak is on a mission to change the way the world works. Peak’s decision intelligence platform provides businesses all over the world with AI-powered solutions that drive commercial outcomes. 

Connecting data sets from across an organisation to provide predictive insight, the Peak platform directs fast and effective decision making. It is used by leading brands including Nike, Pepisco, KFC, Sika and PrettyLittleThing. 

In August 2021, Peak announced a $75m Series C funding round led by SoftBank’s Vision Fund II. The company has grown significantly over the last three years, and now numbers 200 people globally. This year it received a Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement and was ranked by The Sunday Times as one of the Best 100 Companies to Work For in 2020 and 2021.


Thank You

Your application was submitted successfully.

  • Location
    Manchester, Manchester
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience