Peak are a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.
We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Customer Success team, as we start the next stage of our global growth.
The demand for AI solutions continues to grow and Peak is perfectly placed to capitalise on this. Our blend of industry-leading tech, outstanding service, and smart people provides customers with everything they need to succeed with AI.
As Customer Success Associate you will have the opportunity to build long term relationships and add real value across different industries, from business users to C-level execs. You will also have the chance to collaborate with the sharpest minds at Peak, from data science to sales.
Purpose of the Role
As a Customer Success Associate, you will be an integral part of the customer-facing heart of Peak. You will support Customer Success Managers (CSM) with the customer onboarding process. Working closely with CSMs and Data Scientists, you will ensure that we have robust plans and help us to use our internal processes and toolkits efficiently as the business scales. The role involves a blend of project management, account management, and business consultancy.
Based in Manchester, you will be supporting the Customer Success Managers to onboard new accounts and, together with the customer, build a project plan to achieve the customer's goals. You will then work with the team to ensure this plan is met. As the Customer Success team grows, you will be expected to shape this role and bring fresh ideas to the table. Our service and product are already exceeding customer expectations and you’ll contribute to this continued success.
We are building the fastest, smartest and most customer focused team in the enterprise AI space. You’ll align with our values and help promote the Peak culture, and these values will form the basis of how we evaluate your application to Peak:
Not essential, but would be great to have:
In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.
Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.
Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.
Find out a whole lot more on our website
Your application was submitted successfully.