Purpose of the Role
Support and maintain the Peak Platform for both internal teams and external customers.
At Peak we are on a mission to make AI accessible for all businesses by providing them with the ability to drive value from their data. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.
We have ambitious plans over the coming years; to capture a large part of this new market, expand our operations and create the best working culture possible. This is a great time to join Peak and the DevOps team, as we start the next stage of our global growth.
We are looking for someone to coordinate support efforts via multiple channels of communication. While communicating progress and verifying requirements with the users, you will be required to triage the requests and either coordinate with the relevant internal teams or where possible resolve the issue yourself.
There will be a huge opportunity to work in an environment open to new ideas and ways of working and as your knowledge of the Platform and services progresses, you’ll have the opportunity to take on more of the tasks.
You will work closely with the DevOps team and the Data Science & Customer Success team, to support the end users of the Peak platform. Our platform leverages serverless architecture and the ability to handle data at scale; enabling businesses to productionize AI, end-to-end, in a single platform. The Support Engineer will:
We’re on a big mission at Peak ‘to be the global leaders of AI’ and we need teammates with the following qualities to help us make this happen:
We’d love to see someone who can demonstrate:
In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our AI System sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data. All supported by our world-class data science team.
Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.
Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.
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